Streamed Screenings FAQ
We are streaming our films for the moment due to the COVID-19 pandemic.
This service is only available to current GFS members. We rely on you to respect this and not publicise the link to anyone else. This also means that we are suspending guest tickets for the time being.
We ask that you do not share your login credentials with anyone else as your membership entitles only you to access these streamed screenings. We cannot make this available to any non-GFS members as this would invalidate our agreements with our film distributors.
You will be able to play the film; pause; move the scroll bar to rewind or forward; switch the subtitles on or off; change the volume; and enable full screen mode. For films where we have advertised subtitles, the film will start with them turned on however you can turn these off if preferred.
To watch each film you will need to use our website GodalmingFilm.com and log in with the user details that have been sent to you. This site will allow you to view the film on the scheduled day from 7:30 pm and it will remain available until midnight that day - after this time you will not be able to start streaming the film.
Below is a list of frequently asked questions about the stream. If you have any comments or technical questions during the stream please use the Chat option at the bottom of GodalmingFilm.com to interact with us. We will be monitoring this during our normal screening time (7.30 pm to 10.30 pm) to help you if we can. Outside of this time you can also email streaming@godalmingfilmsoc.org.uk to ask any questions.
FAQ:
How do I access a streamed screening?
I don't know my password, what do I do?
What devices can I use to watch the stream?
What internet speed do I need to watch the stream?
How do I turn off the subtitles?
How do I send the image to my TV?
I have questions or comments, how do I get in touch?
How do I give my feedback to each screening?
My question isn't answered here, how do I get help?
How do I access a streamed screening?
To watch each film you will need to use our website GodalmingFilm.com and log in with the user details that have been sent to you. This site will allow you to view the film on the scheduled day from 7:30 pm and it will remain available until midnight that day - after this time you will not be able to start streaming the film.
Your username and password will be emailed to you ahead of your first screening when you become a GFS member. If you have not received your email please check your junk / spam folder to see if it has been stopped by your email service. If you still do not have the details please get in touch by emailing streaming@godalmingfilmsoc.org.uk.
I don't know my password, what do I do?
You can reset your password by going to the login page of GodalmingFilm.com, and then clicking the option to reset your password. This will send a new password to your email address.
What devices can I use to watch the stream?
Home computers
Laptops including Macbooks
Smartphones (e.g. Android or iOS devices)
Tablets
Chrome
Internet Explorer*
Firefox
Brave
Please note that the stream has been tested on most web browsers on multiple platforms, however we cannot guarantee uninterrupted playback of the stream on all hardware and software configurations. Safari in particular is often unable to play our streamed movies, if you use Safari we recommend trying a different browser listed above.
*Our tests show that Internet explorer has an intermittent bug (due to having only partial support for HTML5) that may cause the stream to fail during playback).
If you encounter an error message during the screening you should follow the below steps:
1. Note your time position in the film (hours and minutes are displayed along the scroll bar)
2. Either refresh the page or exit page and re-enter
3. Restart the stream by clicking the play button
4. Scroll to the approximate position where you were and continue viewing
What internet speed do I need to watch the stream?
You will need at lease 3mbps download speed to view the stream and we recommend a minimum of 5mbps for uninterrupted viewing. If you aren't sure about your speed you can check it using speedtest.net or asking your internet service provider.
If possible, try running a network cable from your router direct to the device you are using to stream the film. You can also try to keep the router near the device if you are on WiFi to try to remove anything that can disrupt the connection. If available, a 5GHz WiFi connection may also help.
Click on the 
icon at the bottom right of the video player window
How do I turn off the subtitles?
You can do this by clicking on the menu icon (three vertical dots to the right of the scroll bar on the video player window). It will show the available subtitle options for each film. You can switch subtitles on or off at any point during the film.
Move the cursor (mouse) to the farthest right of the screen to remove both the the cursor icon and the toolbar at the bottom of the video
How do I send the image to my TV?
Depending on your hardware you may be able to send the video stream to a television. If you have a Chromecast or device with Chromecast functionality, open the stream in a Google Chrome tab, click the menu button in the top right, and then select 'Cast'. This will give you options for which device to send the video to.
If you have a Mac or iOS device and Apple TV you should be able to use Airplay to send your screen to the device your Apple TV is plugged into.
For all devices we recommend checking your manual or their web support pages for any questions on their use. Our service is based on casting to the TV from a browser only, so you may find different solutions change the features and experience of watching the screening.
I have questions or comments, how do I get in touch?
There will a chat option available on the bottom right during the stream where we will try to assist. You can also email streaming@godalmingfilmsoc.org.uk to ask any questions as well. This will be available from 7.30 pm to 10.30 pm on the night of the stream. Please note we will try to help with your access but we may not be able to assist with your local equipment or connection.
Press "Esc" (escape) to reduce the film image and you can then simply close your browser to exit the film
How do I give my feedback to each screening?
There is a star rating at the bottom of each film's page where you can rate the film. You can also give us your rating and any comments about a screening is to use the feedback form on the GFS website. You can also email to filmcomments@godalmingfilmsoc.org.uk or website@godalmingfilmsoc.org.uk
My question isn't answered here, how do I get help?
You can contact us by emailing streaming@godalmingfilmsoc.org.uk and we will try to answer your question.
We would like to thank Focal Point VR, a Guildford-based firm, for hosting these streams for GFS. They offer end to end products, products, software technology and services for live VR video streaming and very high quality filming. Visit http://focalpointvr.com/
What is F-Rated?
The F-Rating is applied to all films which are:
- Directed by women
- Written by women
- Has one or more significant women on screen
If it qualifies with one of the above it gets the Bronze rating.
If it qualifies with two of the above it gets the Silver rating.
If it qualifies with all three of the above it gets the Gold rating.